Terms & Conditions
Please read these Terms & Conditions carefully before purchasing or using any EMS+ services. By purchasing a membership or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
1. Membership & Training Sessions
- EMS+ guarantees that all purchased training sessions will be delivered within the validity period of the membership.
- EMS+ reserves the right to replace the assigned trainer whenever necessary to ensure continuity and quality of service.
- Clients must cancel or reschedule a session at least twenty-four (24) hours before the scheduled appointment.
- Failure to provide the required notice will result in the session being considered completed and deducted from the membership.
- Clients are expected to be present at the agreed training time. If the client is unavailable after a maximum waiting period of fifteen (15) minutes, the session will be cancelled and counted as completed in consideration of other clients' appointments and trainers' schedules.
2. Health Declaration
The Client is solely responsible for providing complete and accurate medical information before participating in any EMS training session.
The Client is strongly advised to consult a qualified physician to confirm that they are medically fit to participate in physical exercise and Electrical Muscle Stimulation (EMS) training.
The Client confirms that they are free from any medical condition that may prevent the safe use of EMS technology, including but not limited to:
- Epilepsy or severe neurological disorders
- Cancer
- Pregnancy
- Acute heart disease
- Recent surgery or open wounds
- Kidney failure or serious kidney disease
- Blood disorders or blood clotting conditions
- Cardiac pacemakers or any implanted electronic medical device
- Severe Fibromyalgia
- Uncontrolled high blood pressure
- Individuals under the age of 18
- Any other medical condition deemed unsuitable for EMS training by a physician
The Client accepts full responsibility for the accuracy of the medical information provided and acknowledges that EMS+ shall not be liable for any injury, illness, or damage resulting from undisclosed or inaccurate medical information.
3. Home Training Policy
For home training sessions, the Client agrees to:
- Provide a clean, safe, and suitable training environment.
- Ensure adequate space for safe exercise and equipment use.
- Be present at the scheduled appointment time.
- If the Client is unavailable after fifteen (15) minutes from the scheduled appointment, the session will be cancelled and considered completed.
4. Trial Session Policy
- Trial sessions must be scheduled within fourteen (14) days from the purchase date.
- Failure to schedule the trial session within this period will result in forfeiture of the trial session.
- EMS+ reserves the right to charge a rescheduling fee for trial sessions requested after fourteen (14) days from the purchase date.
- Trial session payments will only be refunded if EMS+ is unable to provide the purchased service. Approved refunds will be processed within fourteen (14) business days.
5. Membership Validity
Membership validity begins from the date of the first training session.
Membership | Validity Period |
8 Sessions | 45 Days |
12 Sessions | 50 Days |
24 Sessions | 100 Days |
48 Sessions | 210 Days |
All sessions must be completed before the membership expires. Unused sessions remaining after the expiration date shall be forfeited unless otherwise approved by EMS+.
6. Membership Freeze Policy
Clients may request to freeze their membership as follows:
- 8-Session Membership: One freeze for up to 14 days.
- 12-Session Membership: One freeze for up to 14 days.
- 24-Session Membership: Two freezes totaling up to 30 days.
- 48-Session Membership: Up to 60 days of freeze, divided into a maximum of three separate or consecutive periods.
Freeze requests must be approved by EMS+ and cannot be applied after the membership has expired.
7. Cancellation & Refund Policy
- Membership fees are refundable only if a refund request is submitted within twenty-four (24) hours of payment and no training session has been used.
- After twenty-four (24) hours from payment, membership fees become non-refundable.
- Approved refunds will be processed within fourteen (14) business days.
- Completed, missed, or forfeited sessions are non-refundable.
8. Membership Transfer
- Membership may be transferred once only, subject to the following conditions:
- No more than fifty percent (50%) of the sessions have been used.
- The new member must reside within EMS+ service coverage areas.
- No compensation or refund will be provided for any price differences between memberships or promotional offers.
All transfer requests remain subject to EMS+ approval.
9. Client Responsibilities
The Client agrees to:
- Follow all instructions provided by the trainer.
- Inform EMS+ immediately of any change in medical condition.
- Treat EMS+ equipment with reasonable care.
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